Case #06391402 — When starting fileserver backup, it fails with an error that a volume snapshot

Case #06391402 — When starting fileserver backup, it fails with an error that a volume snapshot could not be created.

support@veeam.com

The per-requisite software may be missing from the system.

Can you provide the output of the following commands? These commands will show us what packages are currently installed, the status of the dkms built module, your kernel version, and OS release version.

1) apt search veeam | grep installed

2) apt search linux-headers | grep installed

3) apt search dkms | grep installed

4) dkms status

5) uname -a

6) cat /etc/os-release

7) mokutil —sb-state

!check

- # df -h

/dev/loop8 000T 1.xT 000T 1% /tmp/veeam/

/dev/loop9 000T 1.xT 000T 1% /tmp/veeam/

- # lsblk

!resolved

- Unmount these devices;

# umount /dev/loop

# umount /dev/loop

- Check if these loop devices disappear from the lsblk output;

# lsblk

- If no, remove those devices;

# losetup -d /dev/loop

# losetup -d /dev/loop

Then start the backup again and check the result.

Thank you.